At WandererAstro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the following policy.
You may submit a return request within the applicable return period. The return period expires on the earlier of:
Requests for return or refund submitted after the applicable return period may not be accepted. However, please do not worry if you encounter a product issue after the return period has expired. Our after-sales service team will still assist you in accordance with our warranty and after-sales service policies.
To qualify for a return or refund, the following conditions must be met:
Return or refund requests may be declined if:
Once your return request has been reviewed and approved by WandererAstro, your refund will be issued to the original payment method.
Unless otherwise instructed by WandererAstro, customers are required to return the product.
Unless otherwise required by applicable law or agreed by WandererAstro, original shipping charges, taxes, duties, and other service fees are non-refundable.
If a return shipment is required, responsibility for return shipping costs will be determined based on the reason for the return.
WandererAstro reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective upon publication on our Website.